A renewable energy system is a long-term investment. Regular maintenance and access to dependable technical support can help protect its safety, condition and ongoing performance.
Solmatix provides aftercare support for residential, commercial and large-scale renewable energy systems. Whether you have a question about monitoring, need a system inspection or would like to arrange professional solar panel cleaning, our team is here to help.
Complete our support form with as much information as possible. This will allow us to direct your enquiry to the appropriate member of the Solmatix team.
If you believe your system is not operating correctly, provide details of the issue through our support form.
Renewable energy systems are designed to provide reliable performance over many years, but customers may occasionally need technical advice, maintenance or help understanding how their system is operating.
Where possible, include any warning messages, error codes, screenshots or photographs. This information may help our technical team assess the issue before contacting you.
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A clear route to the right support
Complete the online form and select the type of support you need.
Provide your contact details, installation address and any information you have about the system.
For technical issues, include a clear description of what has happened and when you first noticed it.
Upload relevant photographs, screenshots, error messages or system documents where available. Please do not access a roof or electrical equipment to obtain this information.
Our team will review the information provided and check any relevant customer or installation records available to us.
We may contact you if further information is required.
Some monitoring, connectivity or operational queries may be resolved through initial guidance from our support team.
If further investigation is needed, we will explain the appropriate next step.
Where an inspection, cleaning visit, service or repair is required, we will confirm the proposed scope of work and any applicable charges.
For larger commercial systems, we may need to assess access, safety and operational requirements before providing a quotation.
An appropriate member of the Solmatix team will carry out the agreed inspection, maintenance, cleaning or remedial work.
Any additional issues identified will be explained before further chargeable work is undertaken.
Following the visit, we will explain the work completed and advise you of any recommended repairs, monitoring requirements or future maintenance.
Relevant reports or documentation will be provided where included within the agreed service.
Before accepting the work, we will need information about the system, including available installation documents, equipment details and a description of the support required.
An initial inspection or diagnostic fee may apply. We cannot guarantee that every system can be repaired, upgraded or brought under an ongoing maintenance arrangement.