Support for the years ahead
Your home energy system is a long-term investment.
Reliable aftercare helps protect its performance and gives you somewhere to turn if you have a question or need technical support.
Because Solmatix manages the system from design through to installation, our team understands the equipment installed and how it has been configured for your home.
We want every Solmatix customer to feel confident not only when choosing their system, but throughout the years that follow.
System
Handover
We will explain how your system operates and provide the information you need to understand its day-to-day performance.
Monitoring
Support
Where monitoring is included, you will be shown how to view generation, storage and energy-use information through the relevant platform or application.
Technical
Assistance
Our support team can help with questions about system operation, monitoring access and potential faults.
Maintenance and
Inspections
We can advise on appropriate system checks and maintenance to help protect safety, condition and performance.
Repairs and
Remedial Work
If a technical problem is identified, our team can investigate the issue and recommend the appropriate next steps.
System
Upgrades
As your needs change, we can advise on potential additions such as battery storage, extra generation capacity or home EV charging, subject to system compatibility and technical assessment.
System
Handover
We will explain how your system operates and provide the information you need to understand its day-to-day performance.
Monitoring
Support
Where monitoring is included, you will be shown how to view generation, storage and energy-use information through the relevant platform or application.
Technical
Assistance
Our support team can help with questions about system operation, monitoring access and potential faults.
Maintenance and
Inspections
We can advise on appropriate system checks and maintenance to help protect safety, condition and performance.
Repairs and
Remedial Work
If a technical problem is identified, our team can investigate the issue and recommend the appropriate next steps.
System
Upgrades
As your needs change, we can advise on potential additions such as battery storage, extra generation capacity or home EV charging, subject to system compatibility and technical assessment.
Ready to own your power?
Discover what solar panels, battery storage and EV charging could mean for your home.
Our residential team will assess your property, explain the options clearly and recommend a system designed around the way your household uses energy.