The right solution depends on your energy consumption, operating hours, available roof or land, existing infrastructure and longer-term plans. Solmatix begins by assessing these factors before recommending an appropriate system.
Support and aftercare questions
Below are a few of the most commonly asked questions.
If you have any other questions not listed below, do not hesitate to get in touch and we will endeavour to answer all queries.
Please choose from the dropdown below which category best relates to your question.
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How do I know which renewable energy solution is right for my business?
The right solution depends on your energy consumption, operating hours, available roof or land, existing infrastructure and longer-term plans. Solmatix begins by assessing these factors before recommending an appropriate system.
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Is my building or site suitable for commercial solar PV?
Many commercial roofs and land areas may be suitable, but structural condition, orientation, shading, grid capacity and site constraints must be assessed. Our team can undertake an initial review and site assessment.
Many commercial roofs and land areas may be suitable, but structural condition, orientation, shading, grid capacity and site constraints must be assessed. Our team can undertake an initial review and site assessment.
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Can solar PV significantly reduce our electricity costs?
The potential reduction will depend on the size of the system and how closely its generation matches your organisation’s electricity use. Businesses with consistent daytime demand are often well placed to use a high proportion of the electricity generated onsite.
The potential reduction will depend on the size of the system and how closely its generation matches your organisation’s electricity use. Businesses with consistent daytime demand are often well placed to use a high proportion of the electricity generated onsite.
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Can battery storage be added to a commercial solar system?
Yes. Battery storage can be installed alongside a new solar PV system or considered for an existing installation, subject to technical assessment and compatibility.
Yes. Battery storage can be installed alongside a new solar PV system or considered for an existing installation, subject to technical assessment and compatibility.
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Can Solmatix work with our consultants or main contractor?
Yes. We regularly work with customer teams, consultants, contractors and developers. Our involvement can be tailored to the requirements and stage of the individual project.
Yes. We regularly work with customer teams, consultants, contractors and developers. Our involvement can be tailored to the requirements and stage of the individual project.
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Do you deliver projects outside Northern Ireland?
Yes. Solmatix delivers commercial renewable energy projects across Northern Ireland, Ireland and Great Britain.
Yes. Solmatix delivers commercial renewable energy projects across Northern Ireland, Ireland and Great Britain.
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Will installation disrupt our operations?
Every project is planned around the site and its operating requirements. Our team will agree access, programming, safety procedures and any required shutdowns in advance to help minimise disruption.
Every project is planned around the site and its operating requirements. Our team will agree access, programming, safety procedures and any required shutdowns in advance to help minimise disruption.
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What happens after the system is installed?
Following commissioning, Solmatix provides system information and access to relevant monitoring. Ongoing maintenance, technical support and aftercare services are also available.
Following commissioning, Solmatix provides system information and access to relevant monitoring. Ongoing maintenance, technical support and aftercare services are also available.
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Can you support multi-site organisations?
Yes. Solmatix has experience supporting complex and multi-site requirements. Each location can be assessed individually while forming part of a wider energy strategy or delivery programme.
Yes. Solmatix has experience supporting complex and multi-site requirements. Each location can be assessed individually while forming part of a wider energy strategy or delivery programme.
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How do we begin?
The first step is a conversation about your organisation, sites, energy use and objectives. Our commercial team can then advise on the information required to assess the opportunity.
The first step is a conversation about your organisation, sites, energy use and objectives. Our commercial team can then advise on the information required to assess the opportunity.
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Will solar panels work in Northern Ireland?
Yes. Solar panels generate electricity from daylight, not only direct sunshine. The amount generated will vary throughout the year, but a properly designed system can still produce valuable clean electricity in Northern Ireland.
Yes. Solar panels generate electricity from daylight, not only direct sunshine. The amount generated will vary throughout the year, but a properly designed system can still produce valuable clean electricity in Northern Ireland.
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How do I know if my home is suitable?
Suitability depends on factors including available roof space, orientation, shading, roof condition and your electrical arrangements. A home energy survey allows our team to assess these factors properly.
Suitability depends on factors including available roof space, orientation, shading, roof condition and your electrical arrangements. A home energy survey allows our team to assess these factors properly.
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How much could I save?
Potential savings depend on your electricity use, system size, generation and how much of the electricity you use within your home. Battery storage and EV charging can also affect how much generated energy is used onsite.
Potential savings depend on your electricity use, system size, generation and how much of the electricity you use within your home. Battery storage and EV charging can also affect how much generated energy is used onsite.
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Do I need battery storage?
Solar panels can be installed without a battery. However, storage may help you use more of your generated electricity at times when the panels are producing less. We will assess whether a battery is appropriate for your household.
Solar panels can be installed without a battery. However, storage may help you use more of your generated electricity at times when the panels are producing less. We will assess whether a battery is appropriate for your household.
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Can a battery be added to my existing solar panels?
In many cases, yes. The existing system and proposed battery will need to be assessed for compatibility before a recommendation can be made.
In many cases, yes. The existing system and proposed battery will need to be assessed for compatibility before a recommendation can be made.
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Can I use solar electricity to charge my electric vehicle?
Yes. A suitable home energy system can allow some of the electricity generated by your solar panels to support EV charging. Actual availability will depend on generation and wider household demand.
Yes. A suitable home energy system can allow some of the electricity generated by your solar panels to support EV charging. Actual availability will depend on generation and wider household demand.
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How long does installation take?
The timescale depends on the system and property, but many standard residential installations can be completed within a relatively short period. Your expected installation programme will be explained before work begins.
The timescale depends on the system and property, but many standard residential installations can be completed within a relatively short period. Your expected installation programme will be explained before work begins.
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Will the installation damage my roof?
The mounting system will be selected for your roof type and installed by experienced personnel. Roof condition and suitability will be considered during the assessment.
The mounting system will be selected for your roof type and installed by experienced personnel. Roof condition and suitability will be considered during the assessment.
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What happens during a power cut?
Most standard grid-connected solar and battery systems automatically shut down during a power cut for safety. Backup capability requires specific compatible equipment and system design. Tell us if backup power is one of your priorities.
Most standard grid-connected solar and battery systems automatically shut down during a power cut for safety. Backup capability requires specific compatible equipment and system design. Tell us if backup power is one of your priorities.
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What happens after installation?
We will commission the system, explain how it works and provide access to relevant monitoring. You will also have access to Solmatix support and aftercare.
We will commission the system, explain how it works and provide access to relevant monitoring. You will also have access to Solmatix support and aftercare.
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Do you offer finance?
Eligible homeowners may be able to use Solmatix’s residential finance option to spread the cost. Finance is subject to status, eligibility and applicable terms and conditions.
Eligible homeowners may be able to use Solmatix’s residential finance option to spread the cost. Finance is subject to status, eligibility and applicable terms and conditions.
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Is my farm suitable for Solar PV?
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Can solar panels be installed on agricultural sheds?
Can solar panels be installed on agricultural sheds?
Can solar panels be installed on agricultural sheds?
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Is ground-mounted solar an option for my farm?
Is ground-mounted solar an option for my farm?
Is ground-mounted solar an option for my farm?
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How much electricity could my farm generate?
How much electricity could my farm generate?
How much electricity could my farm generate?
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What happens if I generate more electricity than I use?
What happens if I generate more electricity than I use?
What happens if I generate more electricity than I use?
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Could battery storage work for my farm?
Could battery storage work for my farm?
Could battery storage work for my farm?
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What grid connection considerations are involved?
What grid connection considerations are involved?
What grid connection considerations are involved?
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Are grants or funding available for agricultural solar?
Are grants or funding available for agricultural solar?
Are grants or funding available for agricultural solar?
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Can Solmatix maintain an existing agricultural solar system?
Can Solmatix maintain an existing agricultural solar system?
Can Solmatix maintain an existing agricultural solar system?
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Who can request support?
Existing Solmatix customers can request help with their residential, commercial or large-scale renewable energy systems. We may also be able to assist with systems installed by another provider, subject to an initial assessment.
Existing Solmatix customers can request help with their residential, commercial or large-scale renewable energy systems. We may also be able to assist with systems installed by another provider, subject to an initial assessment.
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What information should I provide?
What information should I provide?
What information should I provide?
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What should I do if my system shows an error message?
What should I do if my system shows an error message?
What should I do if my system shows an error message?
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My monitoring app is not showing data. Does this mean my system has stopped working?
My monitoring app is not showing data. Does this mean my system has stopped working?
My monitoring app is not showing data. Does this mean my system has stopped working?
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How often should my solar panels be serviced?
How often should my solar panels be serviced?
How often should my solar panels be serviced?
Need help with your renewable energy system?
Tell us what support you need and provide as much information as possible.
Whether you are looking for solar panel cleaning, routine servicing, monitoring assistance or help with a technical issue, our team will review your request and explain the appropriate next step.