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Support and aftercare questions

Below are a few of the most commonly asked questions.

If you have any other questions not listed below, do not hesitate to get in touch and we will endeavour to answer all queries.

Please choose from the dropdown below which category best relates to your question.

  • Who can request support? 

    Existing Solmatix customers can request help with their residential, commercial or large-scale renewable energy systems. We may also be able to assist with systems installed by another provider, subject to an initial assessment.

  • What information should I provide? 

    What information should I provide?

  • What should I do if my system shows an error message? 

    What should I do if my system shows an error message?

  • My monitoring app is not showing data. Does this mean my system has stopped working? 

    My monitoring app is not showing data. Does this mean my system has stopped working?

  • How often should my solar panels be serviced? 

    How often should my solar panels be serviced?

Need help with your renewable energy system?

Tell us what support you need and provide as much information as possible.

Whether you are looking for solar panel cleaning, routine servicing, monitoring assistance or help with a technical issue, our team will review your request and explain the appropriate next step.